From the 1st December 2014 it will be a contractual requirement that all GP practices undertake the NHS Friends and Family Test (FFT). The Friends and Family Test is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey.It is a continuous feedback loop between patients and practices.
The FFT question asks if patients would recommend the services they have used and offers a range of responses. When combined with a supplementary follow-up questions, the FFT question provides a mechanism to highlight both good and poor patient experience. The free text responses are a rich source of information which allow practices to consider the comments being made by patients in detail and identify actions which can be taken to improve patients' experience much more quickly than traditional survey methods.
Here at Ripley Medical Centre we are offering patients both paper and electronic options to complete our FFT survey.
Paper Feed Back
This is carried out in surgery during your visit after you have used any of our services, this could mean just speaking to our reception staff, seeing a clinician, either one of our own staff (GP's / nurses's) or any other NHS provider of service within the practice.
Electronic Feed Back
To feed back to us electronically please click on the link below:
Insert our name Ripley Medical Centre, this will bring you to our page. Just follow the instructions from there.
We look forward to your feed back.