OTHER
INFORMATION
VIOLENT
OR ABUSIVE PATIENTS
We operate a zero tolerance
policy and are committed to a peaceful and dignified work environment.
Verbal or physical assault and threatening behaviour will result in
ejection from the premises, removal from the patient list and may lead
to prosecution.
YOUR
HEALTH RECORDS ARE SAFE WITH US
We need information
about you, who your doctor is, your medical history and who else, apart
from your family, is responsible for your care, for example Social Services,
or other care providers. We record the information in your health record.
This could be a paper record or an electronic one. These records are
kept confidential in a safe place. We keep this information to help
us provide you with proper care and treatment. We sometimes share your
information with other people involved with your care, so that we can
all work together for your benefit. However, sometimes the law requires
us to pass on certain information, eg births, deaths, communicable diseases
and certain issues under the Mental Health Act 1983.
We also
use information for the following purposes:
• To manage,
plan and improve NHS services
• To assist with training
and teaching of health care professionals
• To assist with
health research
We will only
give information to your relatives, carers or friends with your permission.
Everyone
working for the NHS has a legal duty to keep information about you confidential.
We keep your information safe at all times, in accordance with the Data
Protection Act 1998. Anyone who receives information about us is also
under a legal duty to keep it confidential. Only if we become aware of information to suggest that there is a serious risk to a patient or another person are we obliged to pass it on. We will always try to discuss this with you first, but can be done without consent if necessary.
RIGHT
OF ACCESS TO YOUR MEDICAL RECORDS
If you want
to access your medical records contact the practice manager, who will provide you with the details of how to do this. You
will be asked to complete an application form and a fee is payable.
The
people responsible for your care may decide that seeing your records
might be detrimental to your physical or mental health. In this instance
your request may be denied or you may only be shown part of your record.
PALS
(PATIENT ADVICE AND LIAISON SERVICE)
For information
about primary medical services in the Amber Valley area, please contact
the PALS service, Derbyshire County Primary Care Trust, Meadow Suite, Babington
Hospital, Belper, Derbyshire DE56 1WH. Telephone: 01773 525028 or visit
www.ambervalley-pct.nhs.uk
FREEDOM
OF INFORMATION – PUBLICATION SCHEME
The
Freedom of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is a guide to the ‘classes’
of information the practice intends to routinely make available. This
scheme is available from reception.
Car Parking And Disabled Access
There is a large car park for the use of patients whilst visiting the surgery. Disabled access is available to the surgery and the practice has a hearing loop installed for hearing impaired patients.
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